The short version
Should PrimeFlexMedia fail to run on your equipment, and our support staff be unable to solve it, ask for a refund no later than 7 days after activation, and you get the whole amount back. Every term length and stream count qualifies, provided it is your first order. Trying the free trial on your own TV beforehand makes a claim much less likely.
Why we offer it
A huge film catalog is worthless if it will not open in your living room. The guarantee moves that risk from you to us. Combined with a card-free trial and orders that never roll over, it means you never end up paying for something you cannot use.
Claims we accept
Nothing plays, live or on demand, on a supported device, even after you worked through the setup guide and every fix our team proposed.
Heavy buffering continues even after we switched your server and tuned the player or decoder alongside you.
A channel advertised on this site at the time of purchase refuses to play on your account.
Claims we cannot accept
The service performs as described but you simply no longer want it, or the request arrives after day 7.
A particular film, series, season, subtitle language or audio track is missing or has been withdrawn. The catalog changes with licensing, as the on-demand library page explains, and the trial lets you check titles first.
Something is unavailable in 4K, or your screen, hardware or connection cannot show 4K.
The cause lies outside our service, such as your own internet connection, blocking by your provider or unsupported hardware. We will still try to help.
We shut the account after its login details were shared publicly or sold on, in breach of our terms.
How to claim
On WhatsApp, message +44 7451 256085 with your username and a line or two about what is going wrong. That chat is the only channel for refund requests, since we do not list an email address.
Give our team one attempt at a fix first, as most faults clear up in a single conversation. If it still fails, the money returns to the card or account you paid with inside 5 business days.
Repeat orders
Only an opening purchase carries the promise. Subsequent orders cannot be refunded, since the service will already have proven itself in your home. Because there is no automatic renewal, any further order exists only because you placed it, at whatever rates the pricing page shows at the time. We do not offer pro-rata refunds for unused time on any order. Everything else is covered by the terms of service.
Still have a question after reading? PrimeFlexMedia answers on WhatsApp +44 7451 256085, or you can write to the team from the PrimeFlexMedia contact form.