1. Accepting this agreement
PrimeFlexMedia ("we", "us") operates primeflexmedia.online together with the streaming product sold through it, called the Service below. Asking for a trial login, buying an order or pressing play on anything we deliver means you accept these terms. Anyone unwilling to accept a part of them should not use the Service.
2. What an order gives you
Until your term ends you can open the on-demand film and series catalog together with live channels and sport. Video is delivered in 4K, FHD and HD; the quality reaching you depends on the original source, your television, the player device and your internet line.
Licensing shifts constantly, so films, series, seasons and channels are added and withdrawn over time. We do not promise that any particular title, channel, match, subtitle language or audio track will remain available for your full term. The on-demand library page and the channel overview describe the service as it stood when last checked.
3. What you provide
Your side covers the internet connection, a screen and hardware able to run a third-party IPTV player. We make no app of our own, as the PrimeFlexMedia app page explains. Memberships of other platforms, Netflix and Disney+ among them, are never part of an order. The device setup guides cost nothing, and someone on WhatsApp at +44 7451 256085 can help with your first sign-in.
4. Terms, screens and prices
Prices are those shown on the PrimeFlexMedia pricing page, charged in USD. You choose a term of 1, 3, 6 or 12 months and a limit of 1, 2, 3 or 5 streams playing together. Lifetime or open-ended access is not sold.
A price change affects only orders placed after it. Anything you have already paid for keeps the rate you paid until that term ends.
5. No contract and no automatic renewal
An order is a one-off payment for a fixed term, not a contract. Nothing renews by itself, and we keep no card on file, so there is nothing to cancel. When the term finishes, access ends.
Each new order is a separate choice: you may pick a different length or stream count from last time. We do not offer pausing, pro-rata credit or transfers of unused time; for any request outside what is written here, ask us on WhatsApp before you rely on it.
6. Ordering and activation
You order through the form on the pricing page or by WhatsApp message. Someone from our team repeats back your term, stream limit and price, then shares a protected checkout link right there in the conversation. That figure is everything you pay for the term. Email is not used for orders or support.
After payment is confirmed, credentials usually work under 15 minutes later and arrive in the same chat.
7. Fair use of your credentials
Each order is for one household, and simultaneous streams must stay within the limit you bought. Posting the credentials publicly, reselling them outside the official PrimeFlexMedia reseller program or rebroadcasting our streams may lead to the account being closed without a refund.
You alone are responsible for making sure your viewing is lawful where you live.
8. Money-back guarantee
Your very first purchase is protected for 7 days by our refund promise. Eligible situations and the claim process are set out in the refund policy, and every claim is handled with the support team on WhatsApp.
9. Interruptions
Video crosses third-party networks outside our control, so planned work or unexpected faults may cut it for a while. If a lengthy outage affects your account, tell us on WhatsApp and we will look at it individually. Outages do not by themselves create a right to extra time or a partial refund.
10. Liability
The promises written on this page are the only ones we make, and no other warranty is implied. To the extent the law allows, the total liability of PrimeFlexMedia for any claim cannot exceed the price of the order that was running when the problem happened.
11. Changes to these terms
This agreement gets revised occasionally, so check the "Last updated" line above for the version in force. Any viewing or ordering you do after a revision means you agree to the new wording. Questions about any clause can be sent through the contact page.
Still have a question after reading? PrimeFlexMedia answers on WhatsApp +44 7451 256085, or you can write to the team from the PrimeFlexMedia contact form.